Why does this have to arrive tonight??? THANK you SUNCELLULAR for making my Christmas Eve SUCK.
Read this:
"SUN ADVISORY: Good Day! This referes to your request for bill adjustment. Based on our investigation, the usage charges on your account were valid. As such we cannot grant the requested bill adjustment. For further details, feel free to call hotline 200 and email us at Suncellular@digitel.ph."
I seldom rant online but this injustice is just too blatant to be ignored. I spoke to a lot of your customer service rep face to face and they don't have a clue of how to address the issue of an FB50 subscription gone awry resulting to an unusual data usage of a customer, who has been loyal to the network and never has since incurred such a QUESTIONABLE BILL. And guess what, I was never notified via sms when the promo has expired nor there has been an advise on how to unsubscribe from the promo.
When I filed my complaint with your celshop at Robinson's Bacolod, I have never met an agent so apathetic that she only took only brief notes about my complaint. I had to prompt her many times, "aren't you gonna take note of (that) as well" so that you (THE INVESTIGATION TEAM) would have a clear idea of what really happened.
Only the technician SM Bacolod celshop made sense and for a spell I was appeased by his explanation that the data usage indeed started with your stupid promo I was so excited to try out. It was through him that I learned that the promo wouldn't even work on Blackberry which phone I have been using since I enrolled (I never used the Champ and the Alcatel that went with the subscription). Also since I had this unli BBM as add-on for my plan, he said that the promo would have been incompatible as well.
That, I believe is true because though I already received the notification about my being subscribed in the promo, I have never ever connected to FB via that service because again, it simply won't work.
I did not even include in the complaint my being billed for the BBM that I wasn't able to enjoy for three months now. Because the first time I went to your shop for help, your lady agent in SM Bacolod did not see the sense first of turning off the STUPID DATA service and turned my EDGE signal off instead.
This is the first time that ever happened to me and you never considered THAT FACT in your investigation. I even paid promptly, even if it was against what I think is right. I should not be paying for the service I did not enjoy, much less I did not get at all.
This is really frustrating. And to think that similar thing happened to a friend of mine.
My, you have to take more good care of your customers. The fact that we chose your network over the others (a decision that I am beginning to regret) should get you thinking on how to serve us well. If this is a ploy to get bigger revenue for the Christmas Holidays, it's really lame.
You have to get you agents in line. Educate them so that they may take CUSTOMER SERVICE to that level enough to make us stay with you.